Frequently asked questions
The questions clients and artists ask most. If yours is not here, write to us.
How do I book an artist?
Open the artist's profile and press “Book now”. Describe the event, date and venue. The artist accepts or declines, and you are notified.
When do I pay?
Once the artist accepts, you pay a deposit. The platform holds it; it does not go to the artist until the event is over.
What if I cancel?
Before the artist accepts, or before you have paid, you can cancel freely. After a paid deposit the terms depend on how close to the event you cancel and are set out in the terms of use.
How does the artist get paid?
After the event both sides confirm it took place. The amount is then released to the artist's wallet, from where it is withdrawn to a bank account.
What does it cost for artists?
A basic profile is free. PRO and PREMIUM plans add more photos and videos, more profiles and higher visibility in search. See the plans page.
Can I have several profiles?
Yes. One account can run several artist profiles — solo and with a band, say — within the plan. You can also invite colleagues to a team that manages bookings and the calendar.